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Article Summary With the increase in online courses, along came an increase in the drop out rates versus the traditional sit-in environment. During this study, valuable information was offered to increase student success and minimize drop out rates. There needs to be communication among peers and instructor to have success in online courses. We will write a custom essay sample on Article Summary or any similar topic only for you Order Now A group of students from the University of Pretoria, were enrolled in a Masters program, and their online activities were tracked for 8 weeks, by a program called Learning management (LMS) track. The LMS tracking tool was able to offer nformation on â€Å"students’ blog postings, 161 5 discussions posts, an online quiz, and examination essays† (Nagel, Blignaut, Cronje, 2009, p, 41). Through their examination, they were able to categorize â€Å"three stratifications of students† (Nagel, et al, 2009, 45) and their traits. The first stratification group was the fail grade, which rarely posted, hardly collaborated with their peers, searched very little, rarely replied to his online community, or provided no feedback. This caused frustration among other peers that were assigned to their group project, because they never articipated. How to cite Article Summary, Papers Article Summary Free Essays In this article, the author, Debra Barrow, talks about how customer service has changed from the good old days of full service gas stations and face to face communication to today’s self-serve, pre-recorded society. Customers back then were fiercely loyal to your business when you gave them good service in virtually any type of businesses. She examines if the downturn in the economy has something to do with the lowering of the level of customer service or if it has Just been happening for a while. We will write a custom essay sample on Article Summary or any similar topic only for you Order Now The suggestions the author gives are very good and center on being empathetic to your customer. Making yourself or a representative available for face to face communication of issues and questions is also mentioned. She finishes with reminding us that competition is fierce customers have a wide choice of alternatives. The customer usually goes with the best value that they see. This does not dismiss the importance of customer service as people do remember those that treat them well. I feel that the article is very good despite being perhaps a little obvious. But that in itself is the problem. Much of what is talked about In the article is no longer obvious to many people and they are not mindful of the Importance of giving or even achieving great customer service. As my career choice is in the information technology field, I can use the Information presented In this article to make sure that I keep both internal and external customers happy and that In turn will not only keep me happy, but will make my Job much more bearable. Ten years In customer service has taught me that while the customer may not always be right, the least that you can do Is make sure that they come away from your Interaction with a smile and feeling that their problem has been solved. Work Cited Barrow, Debra. â€Å"Customer Service Back In the Day’ CustomerServlceManager. 2012. Web. Septa. 2014 Article Summary By muskellunges â€Å"Customer Service Back in the Day’ that in itself is the problem. Much of what is talked about in the article is no longer obvious to many people and they are not mindful of the importance of giving or even technology field, I can use the information presented in this article to make sure that I keep both internal and external customers happy and that in turn will not only keep me happy, but will make my Job much more bearable. Ten years in customer service can do is make sure that they come away from your interaction with a smile and Barrow, Debra. How to cite Article Summary, Papers Article summary Free Essays As the immigration population increases in the united States so does the New York workforce according to this article. Nonetheless this is not a very positive thing once the article goes in depth about why this is so. Sample says that in a time of widespread Joblessness, Mexicans, specifically in New York. We will write a custom essay sample on Article summary or any similar topic only for you Order Now Have proved to be skilled at finding and keeping work. The article focuses on Mexican because they are the it’s largest immigrant group. They have the highest rate of employment and are more likely to hold a Job compared to the typical New Work’s native-born population. This data was In accordance with an analysis of the most recently available census data. Surprisingly statistics show that Mexicans In New York are even employed at a greater rate than Mexicans nationwide. Sadly, these statistics do not happen without out the consequences of workplace abuse. There are several reasons why illegal immigrants are the targets and ideal workers for most employers. This is true for the fact that most employers are interested in hiring people who are willing to overlook some labor laws. Most of these workers said they had never been paid overtime compensation almost always were given the dirty Jobs and were sometimes forced to work on their only day off. As one of these employees said in the article, there is not much that they can do to even stand up for their right because they are too scared of either being fired or deported. The employment rate Just for New Work’s working-age Mexican men is even higher at n astounding 97 percent. Some analysts believe that the census underestimates employment rates for populations with high numbers of Illegal Immigrants, Like Mexicans, because those without legal documentation fear revealing their employment status. Response: Sample addresses a lot of issues that emerge from hiring immigrants. There is not just the abuse of their rights and labor laws but, emotional or psychological abuse on these employees. This is a very helpful article for those who do not understand or are angered by immigrants taking over American Jobs. It is not very appealing to the average American citizen to work long hours with a pay less than minimum wage. It is no surprise that in New York most Mexican immigrants are heavily concentrated in jobs that involve food preparation. Another area that they are not surprisingly hired in is construction. These are occupations that require a lot of hours on the Job and I know for a fact that Is can and most likely causes emotional stress particularly when hey are being extremely under paid. How to cite Article summary, Papers